MAYPOLE MANUFACTURING LTD T/AS SHELTER SOLUTIONS – TERMS & CONDITIONS
These Conditions set out the basis on which you can visit and use our web site and on which you place orders with us. Please read them carefully as they contain important information.
In these Conditions references to we us and our, shall be references to Maypole Manufacturing Ltd.
We may change these Conditions from time to time without notice to you and any changes will apply to subsequent orders received.
We operate two methods of purchasing our product. Method one (1.0) is ecommerce Called on line sales for the purpose of this document where the purchaser (you the customer) makes the purchase on line and makes payment by card and two (2.0) where you make a purchase direct with our offices, Called general sales for the purpose of this document, dealing with our staff and pay up to a maximum of 30 days following receipt of your goods.
Terms and conditions of on line sales.
We take every care in the preparation of the content of this web site, in particular to ensure that prices quoted are correct at the time of publishing and all products have been fairly described, please note the following:
Colour and appearance on the web site will vary according to the resolution and screen type on your computer. Therefore we cannot guarantee the appearance shown on this site will reproduce the appearance or colour of the product themselves.
The price you pay will be clearly shown at the time of purchase.
For your protection and for full clarification an Order Acknowledgement will be issued and emailed to you confirmed all the order details as we understand them. Any alterations you require shall be made prior to commencement of the manufacture. You are invited to return this signed document within 72 hours; if you do not sign or fail to return this document it shall be presumed that the contents of the document are correct and manufacture will commence.
Where we provide a 15 year anti rust guarantee, you the client should advise us if the product shall be used in a coastal location. You will require an upgrade to marine quality powder-coating (paint) and therefore cannot be purchased via ‘on line sales’.
We reserve the right to alter and improve the design to ensure that we continue to improve our goods.
On Line Sales – Delivery – Terms and Conditions
Our pricing policy for On Line Sales is based upon one man delivering the item(s) and they would require assistance off-loading from the vehicle.
Our staff are trained in Manual Handling.
Where you (the purchaser) state on the purchase document that you have assistance for the unloading and carrying to the location, said person(s) will assist at their own risk. If you have any concerns please ring us to discuss.
It shall be the purchaser’s responsibility to ensure that the goods purchased can be carried to the location where the purchasers shall fix the item is clear of any obstruction. Again if you have any concerns please ring the office in advance of making the purchase.
If the purchaser has any concerns regarding the lifting or carrying the item purchasers are offered a second trained operator at the cost stated on the purchase order.
Refunds & Returns for on line sales
If for any reason the purchaser is not completely happy with the goods purchased and wishes to refuse delivery the product, other than it not being possible to ‘carry’ the goods to the desired position. For example an item too large to carry within a building and there is no outside access; the purchaser should have foreseen this. A full refund will be given by cheque within 10 working days.
In this even the item cannot be carried to the final location this will be classed as ‘purchased’ and delivered and the item will be left in a safe place assigned by the purchaser.
If the goods are signed for and excepted but the purchaser then for whatever reason does not require the item this can be returned or collected at the purchasers cost and a refund will be issued.
Provided this is within 30 days and the item remains in pristine condition.
We reserve the right to withhold the ‘free deliver’ of refuse an order if the location of the purchaser is outside of our delivery area. If you have any concerns please check before ordering on line. Normally a ‘reasonable’ delivery charge will be agreed.
General Sales Terms and Conditions
Our prices assumes that your representative will be available when our installation team arrives to instruct site location.
In the event a site survey has not been completed a site plan would be required.
The site should be cleared of any obstructions.
Again, in the event a site survey has not been completed by ourselves it is assumed the groundwork will be level.
All necessary permission for the installation of the shelter/canopy must have been obtained by the purchaser. The shelter/canopy will not affect or interfere with any drainage.
Where the shelter is to be sub fixed into a tarmac surface the fitters shall re instate with cold lay tarmac or concrete with a dye. This shall be discussed with the purchaser at the time.
We will always assume that in the event we are removing an old shelter, said shelter will have all power removed. As Maypole Manufacturers Ltd do not carry an electrician on staff, therefore any lights or cabling required within new shelters will not be connected.
In the event the purchaser fails to ensure and provide documentation to the effect, Maypole Manufacturing Ltd shall charge for the aborted cost.
All our aluminium shelters/canopies have a 15-20 year guarantee against rust.
Steel products are guaranteed for 10 years if you purchased the galvanised option against rust. Otherwise the guarantee is limited to 12 months.
Polyester Powder-Coating is guaranteed for 5 years.
The guarantees do not apply to vandalised or damaged products.
There is no guarantee on pin locks or any locks we are asked to provide. Our fitters will instruct the purchaser on the correct use of pin locks fitted and advise on the simple
Due to our guarantees, we do not accept retentions.
Any orders made by third party contractors. Will be quoted at the price to be paid no MCD will be allowed.
In the event that an order is placed and manufacture has commenced and the purchaser for-whatever-reason wishes to cancel, we reserve the right to charge up to a maximum of 75% of the cost of the item ordered excluding delivery and installation cost.
In the event the client wishes to delay the delivery and installation of the purchased item at short notice e.g. 48 hours before; a £350 + vat charge shall be made in addition to the original order price.
Terms of payment – BACs PAYMENT OR CHEQUE ON COMPLETION UNLESS OTHERWISE AGREED.
All items purchased remain the sole property of Maypole Manufacturing Ltd T/A Shelter-Solutions until full payment is made.
Shelter Solutions is a trading name of Maypole Manufacturing Ltd.